A booking is only confirmed once we have received:
Verbal or email enquiries do not constitute a confirmed booking. Availability cannot be guaranteed until a deposit is received.
Ora Events reserves the right to decline any booking at our discretion.
Standard hire periods cover a single event or a single day. The hire period commences at the agreed delivery time and concludes at the agreed collection time.
Extended hire periods are available on request and will be quoted separately in writing. Additional charges apply for extended periods.
Items must be available for collection at the agreed time and location. Late returns may incur additional daily hire charges.
Failure to pay the outstanding balance by the due date may result in cancellation of your booking and forfeiture of the deposit.
All cancellation requests must be made in writing to sales@oraevents.com.au.
Cancellation policy:
Changes to booking dates, items, or quantities are subject to availability and must be requested in writing. Changes within 14 days of the event cannot be guaranteed and are at our sole discretion.
Ora Events is not liable for any losses incurred by the client as a result of a booking change or cancellation.
Delivery, setup, and collection services are available across Melbourne and greater Victoria. Delivery fees are calculated based on venue location, order size, and access requirements, and will be quoted at the time of booking.
You are responsible for ensuring:
Ora Events will not be liable for delays caused by restricted venue access, incorrect venue information provided by the client, or circumstances beyond our control.
Hire items remain the property of Ora Events at all times. You are responsible for the care and safekeeping of all hire items from the time of delivery until collection.
You must not:
Items must be returned in the same condition as delivered, allowing for reasonable wear. Items must not be exposed to excessive heat, open flame, water damage, or harsh weather conditions unless expressly permitted by us in writing.
You accept full financial responsibility for any loss, theft, or damage to hire items during the hire period. This includes damage caused by your guests, venue staff, or any third party present at your event.
Damage charges are assessed at our discretion and may include:
We recommend you photograph all hired items upon delivery and contact us immediately if any discrepancies or pre-existing damage are identified.
A security bond may be required for certain items or orders over a specified value. Bond details will be communicated at the time of booking. Bonds are refunded within 5 business days of collection, less any applicable damage or loss charges.
Where styling or setup services are included in your booking, we will execute the agreed setup plan to the best of our ability. Minor variations may occur based on venue constraints, item availability, or circumstances beyond our control.
Ora Events is not responsible for differences in colour, texture, or appearance between product photography and the physical items, as variations may occur due to lighting, screen calibration, and batch production.
Any changes to the agreed styling plan on the day of the event are subject to our availability and may incur additional charges.
Ora Events will not be in breach of these Terms or liable to you for any delay or failure to perform our obligations if that delay or failure arises from circumstances beyond our reasonable control, including but not limited to fire, flood, severe weather, pandemic, government restrictions, venue closure, or other acts of God.
In such circumstances, we will notify you as soon as practicable. We will offer to reschedule your booking where possible. If rescheduling is not possible, we will refund payments received less any costs already incurred.
To the maximum extent permitted by law, Ora Events’s total liability to you for any claim arising out of or in connection with these Terms or your hire agreement is limited to the total fees paid by you for the specific hire order to which the claim relates.
Ora Events is not liable for any indirect, consequential, special, or incidental loss or damage, including loss of enjoyment, loss of revenue, or reputational damage.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded by law under the Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Ora Events collects and handles your personal information in accordance with the Australian Privacy Act 1988 and our Privacy Policy, available at oraevents.com.au/privacy-policy.
We use your personal information to process your booking, communicate with you, and deliver our services. We do not sell or share your personal information with third parties except as required to provide our services or as required by law.
Ora Events may photograph hire items and styled setups at your event for use in our marketing materials, website, and social media channels. We will not identify you or your event by name without your consent. If you do not consent to photography, please notify us in writing prior to the event.
These Terms are governed by the laws of the State of Victoria, Australia. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.
For any questions, concerns, or notices under these Terms, please contact:
Ora Events
Email: sales@oraevents.com.au
Phone: 0481 317 313
Website: oraevents.com.au
